Privacy Policy

St. John Community Pantry Ministry

Last updated: June 26, 2026

1. Introduction

St. John Community Pantry Ministry ("we," "us," or "our") is committed to protecting the privacy of our guests, volunteers, donors, and visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

2. Information We Collect

We collect the following types of personal information:

  • Guests: Name, email address, phone number, home address, household size, number of children and seniors, dietary needs, and government ID document (for verification purposes only).
  • Volunteers: Name, email address, phone number, emergency contact information, skills, and availability preferences.
  • Donors: Name, email address, donation details, and correspondence history.
  • Usage Data: Information about how you interact with our portal, including check-in records and event selections.

3. How We Use Your Information

We use your information to:

  • Register and check in pantry guests
  • Coordinate volunteer shifts and send reminders
  • Process and acknowledge donations
  • Schedule and manage pantry distribution events
  • Send important service notifications via email and SMS
  • Comply with legal and regulatory requirements

4. SMS Text Messaging

By providing your phone number, you consent to receive SMS text messages from St. John Community Pantry Ministry. Message types include:

  • Pantry event reminders and pre-order confirmations
  • Volunteer shift alerts and weekly reminders
  • Check-in confirmations and service updates

Message frequency: Varies based on your registration and volunteer activity (typically 1–10 messages per month).

Standard message and data rates may apply from your mobile carrier.

To opt out: Reply STOP, UNSUBSCRIBE, or CANCEL to any SMS message. You will be removed from all SMS communications. To re-subscribe, contact us directly.

For help: Reply HELP or INFO to any message, or contact us using the information below.

5. Information Sharing

We do not sell, rent, or trade your personal information. We may share data only:

  • With service providers (e.g., Twilio for SMS delivery) who help us operate our programs
  • When required by law, court order, or government regulation
  • With your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted storage, role-based access controls, and secure document handling. Access to ID documents and sensitive data is restricted to authorized administrators only.

7. Data Retention

We retain guest, volunteer, and donor records for as long as needed to provide our services and meet legal requirements. ID document images are deleted once verification is complete, unless required for compliance.

8. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, contact us using the information below.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

St. John Community Pantry Ministry
35 Piermont Ave
Nyack, NY 10960
Email: info@stjohn-nyack.org
Phone: (845) 358-3446

© 2026 St. John Community Pantry Ministry. All rights reserved.